Shipping policy

Shipping Policy

Where we ship. We ship to the United States from our Los Angeles warehouse, and to many countries outside the US direct from our warehouse in Shenzhen, China. Enter your address at checkout: if we have a rate for your country, you see it there and order as normal. If checkout can't ship your order to your address — or can't ship one of the items in it — send us your cart instead. We price the shipping for your address by hand and send you an invoice you can pay online.

Processing time. In-stock orders are processed in 2–4 business days from our Los Angeles warehouse, or 3–5 from China, before they ship. During high-volume periods it can take longer. You get a confirmation with tracking when the order ships.

Preorders and production runs. Anodized parts are made in scheduled runs. The date shown on the product page is the day the finished run reaches our warehouse and shipping starts — it is not a delivery date, and transit time is on top of it. Run dates move with production; if yours moves, we email you.

Your order may arrive in more than one parcel. Each item ships from whichever warehouse has it in stock: Los Angeles, or Shenzhen, China. Product pages and your cart show where each item ships from (In stock in LA, In stock in China, or LA + China) before you pay. For US orders, anything in stock in Los Angeles ships from Los Angeles and the rest ships from Shenzhen, so one order can arrive as separate parcels, days apart. A SPEC 282 is held until both its main and accent colors are ready, then ships as one set; if the two come from different warehouses, it arrives as two parcels. Outside the US, everything ships from Shenzhen.

Rates. Shipping is calculated at checkout from the weight and destination of your order. Orders you send us as a quote request are priced by hand.

Customs, duties and taxes. US orders carry no additional duty for you. Outside the US, each shipping option at checkout says whether duties and import taxes are included. Where it says they are paid by the recipient, customs charges, duties and import taxes are collected on delivery and are your responsibility. For orders we quote by hand, the quote says which applies.

Tracking. You receive a tracking number when each parcel ships. Allow 24 hours for the carrier to start reporting movement. A two-parcel order produces two tracking numbers.

Damage in transit. Inspect your order when it arrives. If a parcel arrives damaged, keep the packaging and everything inside it, photograph it, and email us within 7 days — we will handle the carrier claim with you.

Questions. info@specsimulations.com