Refund policy
Return & Refund Policy
Cancelling before you receive anything. Every order is paid in full at checkout. What you can cancel, and until when, depends on whether we are making your order or shipping it:
- Made to your configuration (anodized colors chosen by you): cancel for a full refund at any time before your run's cutoff date. The cutoff is the moment your colors go into production; after it we cannot cancel, because the parts are being made for your order and for no one else. Your product page and your confirmation email both name the cutoff date.
- Preorder of stock already in production (a batch we are waiting on rather than making to your spec): cancel for a full refund at any time before it ships.
Refunds go back to the original payment method. Your bank may take a few days to post it.
Returns after delivery. We accept returns within 30 days of delivery, and within 14 days for electronic components. The item must come back unused, unassembled, and in its original packaging, with proof of purchase.
Restocking fee. 15% on open-box or assembled items, to cover inspection and repackaging. An unopened return in original packaging carries no fee.
Return shipping. You choose the carrier and pay return shipping; we do not issue prepaid labels. Start every return by emailing info@specsimulations.com — items sent back without an agreed return will not be accepted.
Not returnable. Gift cards, and clearance or final-sale items. Made-to-order anodized parts are not returnable once delivered unless they are defective — the window for those is the cancellation window above.
Defects and wrong items. Inspect your order on arrival. If anything is defective, damaged or not what you ordered, email us and we will repair, replace or refund it. Our two-year warranty on materials and workmanship is in the Terms of Service and is separate from this return window.
Exchanges. For a defective item we can expedite a replacement of the same configuration. Contact us first.
Questions. info@specsimulations.com